These terms and conditions govern both the provision of service and goods by CM Hair Scalp & Skin

Please ensure you have read them prior to booking an appointment OR placing any orders with us.  These terms and conditions become binding as soon as your booking is made or when a purchase is made by you

Terms and Conditions will be reviewed and updated regularly and will displayed on the website.   We advise you to review the website often for up to date information in respect of all clinical treatments and purchases.


Orders, Refunds and Returns, Payments & Deliveries

Changing or Cancelling Your Order – We aim to process your order within 2 working days of receipt and dispatch to the courier. Once we have started to process your order, we are unable to make changes to your order.


Payments for a cancelled order will be refunded within 14 calendar days. Any postage and packing costs will not be refunded.

Returning Goods
In the event that you wish to return the purchased goods, you must notify us prior to returning them. Unless the product is faulty or not as described, you will be responsible for any cost of returning goods to the depot. CM Hair Scalp & Skin will not pay for the re-packaging or transport of returned goods unless stated in writing.

Price Changes

The prices we charge are those listed in our current price list and on our website. Price changes will not affect orders already placed and accepted.
Special prices quoted remain in place for the time specified and will not be subject to the price changes during that period. This may include Christmas Special Offers, Clearance Offers etc.

Full Payment

Orders will not be accepted without full payment when ordering from the website or at appointment.

Method of Payment

Our website accepts most Debit and Credit Cards and PayPal for payment for products.

 – Delivery Method
We use third party couriers to deliver any goods ordered via our website.

 – Delivery Time
We aim to process orders within 48 hours of receipt and dispatch via Courier to deliver to you within 3-5 working days. We cannot guarantee that goods will be received in this timeframe and therefore are covered by the statutory thirty days.


We aim to process orders within 48 hours of receipt and dispatch using a service recommended to the delivery location. We endeavour to ensure you receive your goods within thirty days, however, we cannot be held responsible for any delays caused by the destination countries laws and procedures (such as customs). We may use Couriers or Royal Mail.

Customs and Duties

Restrictions: There are restrictions on some products/goods for certain international destinations. It is your responsibility to check with the relevant authorities in your country/territory prior to placing an order.


Your order may be subject to import duties and taxes for deliveries outside of the UK. These are applied when the delivery reaches their destination country. Please note we have no control over any tax charges and we cannot predict their amount. You will be responsible for payment of any import duties and taxes. Please contact your local customs office for further information before placing your order.

Local Laws

You must comply with all applicable laws and regulations of the country for which the product is destined. We will not be liable or responsible if you break any such law.


We take every step to ensure you receive your goods in good time and quality. On every order, we instruct our courier service to include any insurances in case of any event where your goods fail to arrive, or goods are damaged.

CM HAIR SCALP & SKIN – e-Consultations

E-Consultation uses technology to provide a face-to-face consultation with hair analysis using microscopy 

6 steps to e-Consultation

Initial contact and brief telephone discussion

Payment for the e-Consultation is required at the time of booking 

Pre-Consultation Form 

Hair Sample 

Download Zoom 

e-Consultation using shared-screen technology to show full hair analysis using microscopy 

CM HAIR SCALP & SKIN – CLINIC Consultations & Appointments
Booking Appointments, Changes to Appointments, Deposits & Payments

If you wish to Change or Cancel Your Appointment
You may change or cancel your booking NO LATER than 48 hours prior to the original allocated consultation time/date. Changing or cancelling a booking with less than 48 hours’ notice will result in a charge for the original booking unless otherwise agreed.

You will be required to pay a 50% deposit for Consultation and/or subsequent appointment. Confirmation of the date and time of your appointment will not be given until the Deposit has been received.
Deposits can be re-allocated to another date/time IF the booking is cancelled NO LATER than 48 hours prior to the allocated consultation date/time.

Late Payment of Deposit

Deposit: Failure to pay a deposit by the date provided will result in cancellation of the consultation.

Full Payment

The remaining balance (50%) of the cost of the appointment cost will be required at the appointment. Failure to settle the remaining balance on the day of the consultation may result in interest being applied to the outstanding amount, and treatment being ceased until settlement.

Late Payment

Deposit: Failure to pay a deposit by the date provided will result in cancellation of the consultation.

If you are Late for Your Appointment
If you are going to be late for an appointment, please call us on 01206 973059 providing as much notice as possible. If we are unable to accommodate your late arrival, we will reschedule your appointment to the next available time or cancel it altogether. Cancellation of your appointment due to lateness will result in a charge for the original booking unless otherwise agreed.

If CM Hair Scalp & Skin need to Change or Cancel Your Appointment
Should CM Hair Scalp & Skin need to change or cancel your appointment we will inform you as soon as possible. We will provide written notice of any change or cancellation to your appointment – this will be sent by email.

Method of Payment
We accept debit and credit cards as payment for our service and products.


Consultation, Pre-Treatment, Hair Loss Treatment Programme, Expectation & Maintenance

At Home Pre-Treatment regimen removes toxins, congestion below the scalp and any product build-up. Failure to use the prescribed products as directed may result in a delay in results and in the commencement of the hair loss treatment programme. Use of any other hair & scalp products or supplements may also result in a delay in results and in the commencement of the hair loss treatment programme.
The success of the hair loss treatment programme is dependent upon the pre-treatment process being carried out both correctly and following the times recommended.


At your consultation you will be allocated a check-up appointment in 6-8 weeks. It is important that you attend your check-up appointments to review the condition of your scalp and hair and ensure correct products and use are maintained.

Hair & scalp conditions are caused by many contributory factors: stress, illness, poor nutrition, hormonal fluctuations or genetic predisposition
Conditions that have developed over time will take time to improve and occasionally may worsen before they get better
In order to achieve and maintain good scalp and hair health, it is important that you continue to use the prescribed products as directed. Failure to do this can result in noticeable hair loss over a short period or a return to the original problems.
It would be unrealistic to expect to see a visible change in only a few months. Please do not be discouraged if you are unable to see any visible signs of improvement in a short amount of time.
The process may take longer for some than others – it may be necessary for some people to repeat the pre-treatment process again whilst others may be able to move straight onto the hair loss treatment programme.
Occasionally a condition may worsen as the toxins are released and we would ask that you keep us aware if there are any serious reactions to the pre-treatment or hair loss treatment programme


It will be necessary to maintain good scalp and hair condition to ensure a healthy scalp and hair growth and you will need to continue with using the products as directed.
You can purchase the correct products at a time to suit, you can access the online shop via the website
We advise annual check-ups to ensure you are using the right products as time goes on



If you suffer an adverse reaction to the treatment or products we supply, please notify us by telephone and /or email. We will take every possible remedial action at our cost, where the issue is caused by us.
We cannot be held responsible for any reactions arising from failure to follow the treatment plan provided, the withholding of personal/medical information or the use of products not recommend as part of your treatment plan. You will be responsible for the cost of any remedial action required

Personal Information
As part of our treatment process, we require personal information related to your medical history; nutritional information; day to day activities and current circumstances. This is treated with the utmost confidence – we do not share this information with any other party unless where it is required for your treatment and where permission from you is granted.
Please refer to our Data Policy on our website for further information (

Failure to disclose information
We cannot be held responsible for any adverse reaction to treatment or products, or the lack of progress with your treatment, if you have withheld any information that has been requested.  We may charge you for any additional treatment required because of information being withheld.

Access to medical records

We may request information from your GP before or during treatment if required to do so., with your permission
We cannot be held responsible for any delays or problems arising from not being able to access medical information, or from incorrect medical information.

Incorrect Information

You may be charged for any delays or remedial actions required because of you providing incorrect personal information
We cannot be held responsible for any delays or problems arising from the sharing of incorrect information.


Before You Start – Important Information

BEFORE YOU START – Please read and consider all of the following important information..
You will never be put under any pressure from CM Hair Scalp & Skin staff to commence the treatment programme.
If you are already under the care of another hair loss practitioner, we would recommend you allow 30 days from your last appointment before visiting with us.
We do not recommend that you start a hair loss treatment programme with us and visit with any other hair loss practitioner at the same time – hair & scalp protocols can be conflicting.
We do not guarantee that the hair loss treatment plan is a cure for any condition.
We cannot guarantee that our treatment service and products will produce the results you are expecting.
We will help you to identify the root cause of your issues, and the root cause(s) must be addressed in addition to our treatment and products – such as stress, stop smoking etc.
We will recommend a bespoke plan for you based on your issues and conditions. We find that the treatment plan is simply less effective if the products are not used as directed or if the regime is not followed correctly.
We cannot be held responsible for any adverse reaction to treatment or products, or the lack of progress with your treatment, if you have withheld any information that has been requested or if any additional medication has been prescribed, and more particularly if we have not been made aware of it.
We cannot be held responsible if good hygiene standards are not maintained and if they are not improved where recommendations are made.
The products/goods we recommend are strictly for you based on the information you give us. We do not guarantee that the same product would work successfully on someone other than yourself. Use of any recommended products by any other person may result in adverse reactions.  You must not resell or pass our products to any other party. We will not be liable for any problems caused from the use of our products by any individual that is not the intended recipient.
We can only guarantee the ingredients of the products we supply.  We cannot be held responsible for any results where products have been purchased from another retailer.

Legal Rights

Consumer Rights Act

We will provide all our products/goods and services as required by the Consumer Rights Act 2015: of satisfactory quality, fit for purpose and as described. In the event that our goods and services do not meet these minimum requirements, you will notify us as soon as possible.
Please refer to Consumer Rights Act for further information

General Data Protection Regulation

We will capture, store and handle your data as required by law as set down in the General Data Protection Regulations.  This law also provides you with ownership of this data where can tell us what we can and cannot do with your personal information. Please refer to our Data Policy on our website for further information (

Should you feel that we have failed in the handling your information in a secure and confidential manner, please direct any complaints for the attention of the Data Controller at  You can also inform the ICO (Information Commissioner’s Office) if you are not satisfied.  Their details can be found at


Please do not hesitate to contact us on +44 (0) 1206 973059 or